FAQ
How do I send my pet photo?
After placing your order, you will receive an email with photo submission instructions. Simply reply to that email with your pet photo and any special requests.
How long does it take?
Design preview:
1-3 business days
Production:
3-5 business days
Shipping:
7-12 business days
Will I see a preview before production?
Yes! We will create your design and send you a preview before production. We will only start making your keychain after your approval.
What kind of photo should I provide?
Clear photos with good lighting work best. Front-facing or close-up photos usually create the best results.
Can I include more than one pet?
Yes! Multiple pets can be included. Please send your photos after purchase and we will confirm the design with you.
Can I return my custom keychain?
Because each item is personalized and made especially for you, we cannot accept returns for change-of-mind orders. However, if your item arrives damaged or there is a production issue, please contact us and we will make it right.